You’ll receive a confirmation email with a tracking link once your order ships. You can also contact us anytime at info@catloverhaven.com.
Frequently Asked Questions
Find Answers To All Your Questions
Orders
Shipping & Delivery
Returns, Exchanges & Refunds
General
How can I check my order status?
Can I change or cancel my order?
Unfortunately, no. All products are sent to production immediately after the order is placed, so we’re unable to make changes or cancellations. Please double-check your details before confirming your purchase.
Do you ship internationally?
Yes, we ship worldwide! Delivery times may vary depending on your location.
How long does shipping take?
-
USA: 4-8 business days
-
Europe: 10-30 business days
-
Rest of World: 10–30 business days
Production time 1-3 business days is not included
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
-
USA: $4.95
-
Europe: $6.95
-
Rest of World: $14.95
Orders over a certain amount may qualify for free shipping
Will I be charged customs or import fees?
International customers may be responsible for customs or import duties depending on their country’s laws.
What’s your return policy?
All of our products are made to order, specifically for you. Because of the personalized nature of our items, we do not accept returns or exchanges.
What if my item is damaged or incorrect?
If your item arrives damaged or there is an issue with the print, we’re happy to offer a refund.
Can I exchange for a different size or color?
At this time, we’re unable to offer size exchanges since each item is made to order just for you. To help you get the right fit the first time, please refer to our size guide before purchasing. If you’re unsure, feel free to reach out—we’re happy to help!
Who designs your products?
All designs are hand illustrated by me, Valeria, in my little studio (usually with my cat Hiro next to me!)
Is this a family-run business?
Yes! We’re a small, family-owned store run by lifelong cat lovers. Every design is inspired by our own fur babies and cat-loving community.
Orders
How can I check my order status?
You’ll receive a confirmation email with a tracking link once your order ships. You can also contact us anytime at info@catloverhaven.com.
Can I change or cancel my order?
Unfortunately, no. All products are sent to production immediately after the order is placed, so we’re unable to make changes or cancellations. Please double-check your details before confirming your purchase.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide! Delivery times may vary depending on your location.
How long does shipping take?
-
USA: 4-8 business days
-
Europe: 10-30 business days
-
Rest of World: 10–30 business days
Production time 1-3 business days is not included
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
-
USA: $4.95
-
Europe: $6.95
-
Rest of World: $14.95
Orders over a certain amount may qualify for free shipping
Will I be charged customs or import fees?
International customers may be responsible for customs or import duties depending on their country’s laws.
Returns, Exchanges & Refunds
What’s your return policy?
All of our products are made to order, specifically for you. Because of the personalized nature of our items, we do not accept returns or exchanges.
What if my item is damaged or incorrect?
If your item arrives damaged or there is an issue with the print, we’re happy to offer a refund.
Can I exchange for a different size or color?
At this time, we’re unable to offer size exchanges since each item is made to order just for you. To help you get the right fit the first time, please refer to our size guide before purchasing. If you’re unsure, feel free to reach out—we’re happy to help!
General
Who designs your products?
All designs are hand illustrated by me, Valeria, in my little studio (usually with my cat Hiro next to me!)
Is this a family-run business?
Yes! We’re a small, family-owned store run by lifelong cat lovers. Every design is inspired by our own fur babies and cat-loving community.